Healthcare Industry Content

How the Changing Needs of Healthcare Require Digital Agreements

“We are truly living in unprecedented times.” By now I am sure you have heard it a million times. Sadly, it does not seem to be going away any time soon. Since the arrival of COVID-19, companies and organizations have been forced to make changes to the way they conduct business. For some that meant closing for a period of time, for others, it was implementing new safety precautions. The one thing that all businesses have had to contend with is finding a way to adopt new remote processes.

How to Quickly Onboard New Users to Your Telehealth Software

As the healthcare industry looks to quickly adapt and integrate telemedicine/telehealth software into daily use, the capabilities of healthcare businesses will increase as well. One potential area of concern during this migration is the potential for a bottleneck during the onboarding of new users. It is important to make a good first impression with users that agree to use the software by making the onboarding process efficient and easy.

Transitioning from a Convenient Commodity to an Essential Service in COVID-19

Hundreds of healthcare businesses have transitioned from being a convenient commodity to an essential business within the last few months. Specifically, companies that provide either healthcare software or telehealth and telemedicine have seen the biggest shift so far. With a significant number of patients now preferring remote care to face-to-face care, many healthcare businesses and software providers have seen an increase in demand from healthcare businesses who are using their services.

Using Self-Service to Improve Patient Experience

With contactless care becoming more popular due to COVID, healthcare facilities are starting to invest in self-service solutions. These solutions provide patients with the opportunity to remotely complete intake and consent forms without having to wait in a waiting room. On the surface, this looks like a strategy that only benefits the healthcare industry, but patients benefit from it too in the form of shorter wait times.

Why Customer Experience Matters in Healthcare (And How to Improve It)

When most people think about businesses, most don't immediately think of those in the healthcare sector. The only difference is, most of the time, people are not going to visit a medical facility for a pleasurable or leisurely reason. They are there because they need to have a procedure done, they are sick, or they need to be tested or screened. But just like any other business, healthcare companies need to consider customer experience.